King Executive Suite with View - Guestroom

Family 2-Bedroom Suite With Full Haram View - Bed

Family 2-Bedroom Suite With Full Haram View - Guestroom

Makkah Royal Clock Tower - 690 m from property

Al-Masjid al-Haram Mosque - 540 m from property

Hilton Makkah Convention Hotel

Name: Hilton Makkah Convention Hotel
Address: Jabal Omar Ibrahim Al Khalil St, Mecca, Makkah, 21955, Saudi Arabia
Rating: 8.466327543424326

Makkah al Mukarramah, Saudi Arabia

Jabal Omar Ibrahim Al Khalil St, 21955

8.5Rating

ExcellentRated by Guests

4,030Reviews

What to expect

Pros

🌟Excellent customer service and professionalism from staff like Ricky Haniffa and Mr. Khalid Adel.
🍽️Exceptional breakfast buffet with a wide variety of delicious options.
🤝Friendly and welcoming staff members like Radowan, Sumin, Talal, and Abdullah.
🕌Close proximity to Haram for easy access and prayer.
🛏️Comfortable and clean rooms for a relaxing stay.
🍴Delicious and diverse food options suitable for different tastes.
🙏Helpful staff members who go above and beyond to assist guests.
🛎️Quick and responsive reception service for a smooth check-in and check-out experience.
🌄Stunning views of Haram and the surrounding area from some rooms.
🧳Convenient amenities such as a prayer space, lounge, and fast elevators.

Cons

🔑Room key issues and inconvenience with lock problems.
🚿Leaking shower and cleanliness issues in some rooms.
🏔️Location on a steep hill can be challenging, especially after activities like tawaaf.
💼Poor housekeeping service and the need for better room maintenance.
🛎️Long checkout process and delays due to untrained or rude staff members.
💸Priced similarly to other nearby hotels that offer better accessibility due to level ground.
🚗Request for a golf cart service to assist guests with mobility up and down the hill.
📚Lack of proper information desk service and repetitive key-making without addressing the root issue.
🧹Inconsistent room cleanliness and the need for better attention to housekeeping details.
🎭Mixed experiences with staff service quality, with some exceptional and some lacking customer focus.

What this place has to offer

Things to do and ways to relaxFitness center, On-site entertainment

Services and conveniencesConcierge, Contactless check-in/out, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Laundry service, Luggage storage

Dining, drinking, and snackingKitchen, Restaurant [halal], Room service [24-hour]

Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas

Languages spokenEnglish, Hindi, Arabic, Indonesian

Located in Ajyad, Hilton Makkah Convention Hotel is a perfect starting point from which to explore Mecca. Featuring a satisfying list of amenities, guests will find their stay at the property a comfortable one. Facilities like free Wi-Fi in all rooms, 24-hour room service, 24-hour security, daily housekeeping, wheelchair accessible are readily available for you to enjoy. Some of the well-appointed guestrooms feature flat screen television, additional bathroom, additional toilet, bathroom phone, carpeting. Access to the property's fitness center will further enhance your already satisfying stay. For reliable service and professional staff, Hilton Makkah Convention Hotel caters to your needs.