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9.3Rating
ExceptionalRated by Guests
272Reviews
What to expect
Pros
- 🌟Exceptional service and staff throughout the hotel
- 🥐Outstanding breakfast with a wide variety of options
- 🏞️Spectacular views of the Matterhorn from some rooms
- 🎶Live music in the lobby lounge adds to the ambiance
- 🍸Good selection of drinks at the bar
- 🏊Beautiful pool and spa facilities for relaxation
- 👨👩👧👦Very kid-friendly atmosphere and amenities
- 🎻Attentive and friendly concierge and reception staff
- 🍳Delicious menu options and buffet at breakfast
- 🛎️Warm and welcoming atmosphere created by the staff
Cons
- ❄️Lack of air conditioning in some rooms may be an issue in warmer weather
- 🧹Inconsistent housekeeping services reported by some guests
- 🚗Accessibility issues for guests with heavy luggage due to shuttle confusion
- 🔊Some noise disturbances reported in certain rooms
- 💤Rooms lacking air conditioning may lead to discomfort during hot weather
- 💸High prices for additional services and amenities
- 🤵Mixed experiences with staff attitude during check-out
- 🔌Issues with room maintenance such as broken telephones and charging points
- 🥗Occasional quality and quantity issues with the breakfast buffet
- 🚪Lack of a few essential amenities like room locks reported by guests
What this place has to offer
Things to do and ways to relaxBilliards, Body scrub, Body wrap, Fitness center, Game room, Hammam, Hiking, Hot tub, Massage, Mini golf course, On-site entertainment, Sauna, Ski lessons, Skiing, Solarium, Spa, Spa/sauna, Steamroom, Table tennis, Tennis court, Tours
Services and conveniencesConcierge, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Food delivery, Laundry service, Luggage storage
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish, German, Spanish, French, Italian
Where you'll be sleeping









47 m²
Alpine Junior Suite with Matterhorn View
2 single beds








60 m²
Alpine 1-Bedroom Suite with Matterhorn View
2 single beds








60 m²
Petit Cervin Suite with Matterhorn View
2 single beds







60 m²
Petit Cervin Suite
2 single beds






40 m²
Alpine Junior Suite
2 single beds







54 m²
Alpine Suite Matterhorn
1 double bed or 2 single beds





129 m²
Two-Bedroom Family Suite
1 queen bed & 1 queen bed






25 m²
Alpine Classic Double or Twin Room
2 single beds or 1 queen bed





20 m²
Petit Cervin Classic Double or Twin Room with Matterhorn View
2 single beds or 1 queen bed





24 m²
Petit Cervin Classic Double or Twin Room
2 single beds or 1 queen bed
What other guests say about this hotel
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