The Towers at Lotte New York Palace
9.6Rating
ExceptionalRated by Guests
567Reviews
What to expect
Pros
- 😇Exceptional customer service from staff members like Ani, Rebecca, and Maurice
- 🏨Gorgeous and historic building with stunning views and comfortable accommodations
- 👩❤️👨Friendly and helpful concierge team providing great recommendations
- 🛏️Comfy beds and pillows for a restful night's sleep
- 🌟Convenient location for exploring the city and accessing key attractions
- 🏋️♂️Excellent gym facilities for fitness enthusiasts
- ☕Delicious coffee and dining options within the hotel
- 🌇Breathtaking sunrise views across the East River from high floors
- 🌟Consistent positive experiences over multiple stays, indicating reliability
- 🤗Memorable experiences like rooftop weddings and guided tours enhance guest satisfaction
Cons
- 💸High pricing may not always match the overall experience
- 🔑Issues with room key access leading to privacy concerns
- 🍳Inconsistent quality and service during breakfast times
- 🧼Rooms occasionally require better cleaning and maintenance
- 🛎️Slow or lacking response from management to billing and room change issues
- 🚪Confusion or errors in room bookings despite prior confirmation
- 🏢High traffic and noise levels in lobby areas may reduce privacy and comfort
- 💰Overpriced coffee and additional services within the hotel
- 🥄Limited in-room amenities like coffee makers or refrigerators
- 🚶♀️Inattentive or unfriendly staff interactions affecting overall guest experience
What this place has to offer
Services and conveniencesElevator
Internet accessFree Wi-Fi in all rooms!
What other guests say about this hotel
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