Westin Suite, Club lounge access, Suite, 1 King - Room plan

Westin Grand Suite, Club lounge access, Suite, 1 King - Room plan

Club lounge access, Junior Suite, 1 King - Room plan

Westin Club, Club lounge access, Guest room, 1 King - Bed

Westin Deluxe, Guest room, 1 King - Room plan

Westin Club, Club lounge access, Guest room, 2 Double - Bed

Westin Club, Club lounge access, Guest room, 2 Double - Room plan

Westin Deluxe, Guest room, 2 Double - Room plan

Westin Deluxe, Guest room, 2 Double - Bedroom

The Westin Surabaya

Name: The Westin Surabaya
Address: Pakuwon Mall, Jalan Puncak Indah Lontar No 2, Surabaya, East Java, 60216, Indonesia
Rating: 9.77336747759283

Surabaya, Indonesia

Pakuwon Mall, Jalan Puncak Indah Lontar No 2, 60216

9.8Rating

ExceptionalRated by Guests

781Reviews

What to expect

Pros

🍳Wide selection of delicious breakfast options
🏊Large swimming pool for relaxation
🛏️Comfortable and spacious rooms
🍫Nice touch with complimentary chocolates
🛍️Conveniently attached to a shopping mall
🤝Very caring and helpful staff members
🌆Beautiful view of the city
💪Well-equipped gym facilities
🍰Excellent food quality and variety
🥂Responsive and attentive front desk service

Cons

🕰️Confusing or strict policies regarding lobby access hours
🚗Parking area may be disorganized or hard to navigate
🌎Location slightly far from the old city center
💬Language barriers for non-English speakers
💤Limited room service or dining options
🔒Issues with welcome drink availability
🍰All-day dining limited to basic options
👎Lack of Western food options at breakfast
🔊Noise levels in certain areas of the hotel
💰High prices for additional room upgrades

What this place has to offer

Things to do and ways to relaxFitness center, Foot bath, Massage, Nightclub, On-site entertainment, Spa, Tennis court, Yoga room

Services and conveniencesConcierge, Contactless check-in/out, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Food delivery, Laundry service, Luggage storage

Dining, drinking, and snackingRoom service [24-hour]

Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas

Languages spokenEnglish, Chinese [Mandarin], Indonesian